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Answers to common questions. Can't find what you need? Contact us.
Using the PEMF Pulse Mat
How long should I use it for?
Use it for 20 to 30 minutes at a time, once a day or every other day, and for no more than 45 minutes in total a day. Do not use it overnight or leave it running for hours.
Do I need to undress?
No. Magnetic fields pass through fabric, so you can use the mat in thin cotton clothing.
Where can I use it?
Lay it flat on a bed, sofa or the floor, then lie or sit on it.
Does it need charging?
No. It runs from the mains and has no battery.
Does it get hot?
No. It is not a heat pad. The coils only become very slightly warm while it is running.
Should I move my phone away?
Yes. Move phones, wireless earphones and smartwatches away from the mat while you use it.
Who should not use it?
Do not use the mat if you have a pacemaker or another implanted electronic device, if you are pregnant, or if you have active bleeding, an unhealed wound, a high fever, acute inflammation, epilepsy or active cancer. Read the full safety information.
Cleaning and storage
How do I clean it?
Switch it off and unplug it. Wipe it with a soft, slightly damp cloth, and use a soft brush for marks. Do not wash it or put it in water.
How should I store it?
Roll it up loosely and store it in a dry place. It can stand upright beside a bed or in a wardrobe. Do not fold it sharply or put heavy objects on the coil areas.
Orders, delivery and returns
How does delivery work?
See our delivery information.
Can I return a mat?
Yes. You can cancel within 14 days of receiving your order, and faulty items are covered by your statutory rights. See returns and refunds.