Returns and refunds

You can cancel your order for any reason within 14 days of the day you receive it. Tell us through the Help page or by email, then send the item back within 14 days of telling us.

You pay the cost of returning the item. Please pack it carefully; we may reduce your refund if the item has been handled more than needed to examine it, as you would in a shop.

We refund the price and the standard delivery charge within 14 days of receiving the item back, or of receiving proof that you have sent it, whichever is sooner. Refunds go back to the original payment method.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

If an item is faulty, you can reject it for a full refund within 30 days of delivery. After 30 days you are entitled to a repair or replacement, and if that is not possible or does not work, a refund. For faulty items we cover the cost of return.

If a product comes with a manufacturer's warranty, its product page says so. A warranty is in addition to your rights under the Consumer Rights Act 2015 and never reduces them.